Even when the installation of your kitchen is completed and your site is fully functional, for us the project is not over. We believe in the idea of "a job well done" and for us after-sales service is especially important. Idea Verde works hard to leave its customers confident and satisfied with the choice they have made.
Professional appliances are often subjected to heavy loads. That is why we care very much about the timely and competent service that only a specialized technician can offer you. To make sure that the functionality and reliability of your appliances will last longer, in case of a problem, contact our:
WARRANTY AND OUT-OF-WARRANTY SERVICE
Address: 8000 Burgas, 50 Odrin Str., Apollo Business Center, ground floor, service@ideaverde-bg.com
We have:
- Own service base;
- Experienced and qualified team of professionals;
- Practical experience in diagnostics and repair of professional kitchen equipment;
- Quick response - up to 24 hours for the region of Burgas and the Southern Black Sea coast in case of a problem;
- Recommendations for operation and maintenance;
- Original spare parts in stock;
- Own import of spare parts and consumables of the offered equipment.
WARRANTY
The goods offered by ideaverde.bg are new, factory packaged, with CE certificate. We also offer used appliances in the used appliances category.
Idea Verde Ltd. bears warranty liability according to the conditions of each individual manufacturer. The warranty period is usually 12 months from the date of purchase.
The warranty includes delivery, installation and service during the warranty period.
The warranty covers manufacturing defects and does not mean replacement of the appliance.
The warranty does not cover damage caused by transport after delivery, damage caused by shocks, falls, force majeure, opening of the device, improper installation, operation with supply voltage with values outside the parameters, improper operation, operation of the device improperly and not according to the manual. use, systemic, prolonged and extreme load or poor maintenance of the equipment. The warranty is valid only if the installation is performed by an authorized person from Idea Verde Ltd.
The right to decide on the warranty claims belongs to "Idea Vrede" Ltd. This does not limit the right of the consumer to use the provisions of the Bulgarian legislation for claims and claims to his contracting party under the contract of sale. The claims within the warranty period are presented personally to an employee of "Idea Verde" Ltd. "Idea Verde" Ltd. allows claims for free replacement, disassembly and assembly of parts that have been proven that due to a material defect and / or inaccurate workmanship have become unusable and violate the possibility of normal use and functionality of the machine. The product is accepted for claim in the form in which the defect occurred, equipped for work. Diagnosis, warranty service and repair are performed only in authorized service centers of the company.
The warranty covers parts that have become unusable due to improper use or improper repair due to insufficient and / or improper maintenance, operation without or with heavily soiled filters or due to normal wear and tear (eg consumables). Machines that are visibly overloaded and operated in conditions that do not correspond to the capacity for which they are intended do not fall within the scope of the warranty coverage. The operating instructions are an integral part of the warranty conditions. Only machines for which the customer has confirmed with his signature the receipt of the operating instructions and has followed the instructions for operation and maintenance are subject to warranty service.
The warranty does not cover: seals, buttons, switches, lamps, glass parts and mechanical damage due to improper operation or accidents.
The customer loses the right to warranty in case of: non-compliance with the instructions in the instructions for service, maintenance, operation and storage; performing actions beyond those specified in the instructions, also when there is a legal attempt to eliminate damage or modification of the construction of the product or its individual parts by other unauthorized persons, including unauthorized workshops; when the damage was caused during transport or as a result of negligent treatment; spare parts or consumables of another company have been used; mechanical damage to the product; after the expiration of the warranty period.
The warranty period starts from the date of the initial purchase of the product. The date of purchase is certified by: warranty card or invoice.
In case of subsequent resale by the customer to a third party, the warranty period does not start from the beginning. When carrying out repairs during the warranty, especially replacement of parts, the warranty period does not start from the beginning.
The buyer's claim is upheld if his claim is filed within the warranty period and meets the conditions set out here.
WARRANTY CONDITIONS for On-line sales
The goods purchased through the online store www.ideaverde.bg are subject to a 12-month warranty on spare parts from the date of purchase.
You can choose between the following types of warranty:
- Warranty of spare parts.
- 1 year full warranty: 15% surcharge on the value of the goods.
In case of incorrect connection of appliances by a non-professional, the warranty is void. After the expiration of the warranty period we offer delivery of original spare parts.